<b>Included Service</b><br>Included Service is free with the StorCenter Network Storage devices and is geared toward customers seeking a simple support solution. The Included Service offers the standard 3 year warranty along with business hours, phone and email support, plus access to free firmware updates, and Iomega’s award-winning knowledge base. Also included is advance hardware replacement, so there is no need to wait for hardware support, and the option to purchase self-service spares kits.

If you require more than Included service, there are additional service plans available to suit your specific business needs.<br><br><b>Service Plans</b><br>If the availability of your network storage equipment is critical to your business, upgrade your Included service with an Iomega service plan. For desktop network storage devices, select the Desktop Extended plan that will add 24x7 technical support and extend the warranty to 5 years. For rackmount network storage devices, select from Enha