<b>px12-400r/450r Premium Service Plans</b><br>If the availability of your rackmount network storage equipment is critical to your business, upgrade your base service with an Iomega service plan. It ensures 24x7 access to Iomega's technical experts and next-day onsite hardware service.<br><br><b>Technical Support</b><br>Iomega technical experts will quickly identify the cause of the problem and provide a solution.<br><br>- Base Technical Support: Phone and email - Monday through Friday 9am to 6pm (local time)<br>- Service Plan Technical Support: Phone and email - 24x7 (after hours in English) with priority routing.<br><br><b>Onsite Parts Replacement</b><br>If Iomega determines that your product requires hardware replacements we will dispatch a service provider to repair or replace the affected hardware. Onsite services include component next business day replacement parts.

4-hour service covers the strategic parts kit included in the Premium Service Plan, all other parts are next busin This part is cataloged in the Federal Logistics Information System (FLIS) under NSN 5310-01-081-0799, indicating validated use in U.S. government and defense logistics supply chains.